Terms of Service

Last updated: 20 September 2026

These terms govern your use of flowzi.com.au and of Pulse, the platform Flowzi (ABN 30 688 278 079) builds for practices that carry statutory obligations over other people’s records. They are written to be read, not to be survived. Where a practice has signed a written agreement with us, that agreement governs its use of Pulse and these terms fill the gaps — if the two ever conflict, the agreement wins.

1. Who these terms bind

“We”, “us” and “Flowzi” mean Flowzi (ABN 30 688 278 079). “You” means whoever is using this website or Pulse — a visitor reading the product brief, a practice that has engaged us, or a staff member of that practice signed in to the software. By using either, you accept these terms. If you are accepting them for a practice, you confirm you are authorised to bind it.

These terms are not legal, migration or financial advice, and nothing in Pulse is. The professional judgement in a matter belongs to the registered practitioner handling it.

2. This website

There are no accounts on this site and nothing to log into. You may read it, share it, and join the waitlist. What we collect when you do is set out in our Privacy Policy.

Insights and Notes are our own writing about the work. They describe how we see a problem at the time of publication; they are not guidance you should act on without your own advice, and legislation moves faster than a blog post. Please don’t send us client names, visa details or case documents through this site — it is not the place for them, and we delete anything of that kind that arrives here.

3. Pulse, and who may use it

Pulse is business software licensed to a practice, not a consumer product. Access comes through an agreement between us and that practice, which sets the commercial terms — fees, term, service levels, support. Nothing on this website creates that agreement and no fee is charged through this site.

Where a practice has been granted access, we license it to that practice and its authorised staff for its own business use, for as long as the agreement runs. Logins are personal to the staff member they were issued to. A practice is responsible for who it admits, for what they do in the software, and for telling us promptly if a credential is lost or a person should no longer have access.

Pulse is pre-release. Pilots are opening in 2026, features change, and we will say so plainly rather than describe something as finished before it is. Until a written agreement is in place, any access we grant is provided for evaluation, as-is, and may be varied or withdrawn.

4. Social and messaging accounts connected to Pulse

A practice can connect its own business accounts on Messenger, Instagram, WhatsApp Business and TikTok, so that an enquiry arriving there reaches the client’s file instead of living on one staff member’s phone. The connection carries messages inward only: Pulse does not send, post, comment or reply on a practice’s behalf, and does not request the permissions that would let it. Staff reply from the platform’s own app.

By connecting an account, the practice confirms that:

• it owns or controls that account, and the person connecting it is authorised by the practice to manage the practice’s channels;
• it will comply with the platform’s own terms — Meta’s and TikTok’s — which continue to apply to the account and which we do not control;
• it is responsible, as the controller of the resulting records, for what it does with the messages and comments Pulse delivers to it, including any obligation to inform the people who sent them.

We never ask for, see or hold anyone’s social login credentials; a connection is made through the platform’s own consent screen. A practice can disconnect an account at any time from within Pulse, and the platforms let a user revoke our access from their own settings — Data Deletion Instructions sets out both routes, and how to have the data already captured removed.

The platforms change their APIs, their permissions and their review decisions without consulting us. If one restricts or withdraws access, the corresponding feature stops working and that is not a breach of these terms — we will tell the practice and, where we can, offer another way to do the same job.

5. Acceptable use

Don’t use this website or Pulse to:

• break the law, or help someone else break it;
• upload material you have no right to hold, or personal information you have no lawful basis to collect;
• send unsolicited marketing, harvest contact details, or scrape the site or the software;
• probe, disrupt or overload our systems, circumvent an access control, or reverse-engineer the software except to the extent Australian law says you may;
• resell, sublicense or provide Pulse as a service to another business, unless our agreement with you says you can.

6. Your data stays yours

A practice’s client records, documents, messages and case data belong to that practice. We claim no ownership of them. We hold and process them on the practice’s instructions, to provide and support the software, to keep it secure, and to meet our own legal obligations — and for nothing else. We do not sell data, and we do not use a practice’s client data to train models for anyone else.

Pulse keeps the compliance controls a registered practice needs over that data — archive, redact, purge, and a retention clock that defaults to seven years. Deletion requests, from a practice or from a member of the public who messaged one, are handled as described in Data Deletion Instructions.

7. What belongs to us

The software, the site, our writing, the Flowzi name and marks, and everything we build to deliver Pulse remain ours. These terms grant a right to use Pulse, not a transfer of anything in it. Where you send us feedback or a feature idea, we may use it freely and without obligation — that is not a claim on your data, only on the suggestion.

8. Availability and change

We aim to keep Pulse available and will give reasonable notice of planned maintenance, but no service is up all the time and we won’t claim otherwise. Where a practice’s agreement states a service level, that is the commitment that binds us; these terms don’t add one. We may change, add or retire features, and we will not remove something a practice depends on for a compliance obligation without notice and a path forward.

9. Suspension and termination

We may suspend access where it is necessary to protect the platform or other users — a security incident, a compromised credential, a serious breach of section 5 — and we will tell the practice why, as soon as we reasonably can. Termination rights, notice and what happens to data afterwards are governed by the practice’s agreement. On termination, a practice can export its data for the period that agreement provides, and after that we delete or return it.

10. Warranties and liability

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in these terms excludes, restricts or modifies those rights, and where we are permitted to limit our liability for failing a consumer guarantee, we limit it to resupplying the service or paying the cost of having it resupplied.

Subject to that, and to the extent the law allows: this website and, before a written agreement is in place, any evaluation access to Pulse are provided on an “as is” basis; neither party is liable for indirect or consequential loss, or for loss of profit, revenue or goodwill; and our total liability arising out of these terms is limited to the fees paid to us for Pulse in the twelve months before the claim, or AUD 100 where no fees have been paid. Where a practice has a written agreement, that agreement’s liability terms apply instead of this paragraph.

A practice indemnifies us against claims arising from its connecting an account it did not own or was not authorised to connect, and from its own breach of a platform’s terms.

11. Privacy

How we handle personal information is set out in our Privacy Policy, which forms part of these terms. It covers this website, and the social and messaging channels a practice connects to Pulse — including what happens to a message from someone who has no relationship with us at all.

12. Changes to these terms

We will update these terms as the product changes — most obviously when Pulse moves from waitlist to pilot. The current version always lives at this address, with the date it last changed at the top. Where a change materially affects a practice using Pulse, we will tell it directly rather than rely on anyone noticing.

13. Governing law

These terms are governed by the laws of New South Wales, Australia, and both parties submit to the non-exclusive jurisdiction of the courts of that State. If any part of these terms is found unenforceable, the rest continues to apply.